Service Guarantee

This is our Service Guarantee to YOU

  • To provide specialized, comprehensive and confidential credit advice at a time and place convenient to you.
  • To be available to take your phone calls 6 days a week, Monday-Saturday, until 7pm each night
  • To return your phone messages within 3 hours
  • Reply to emails same day where they are received during normal business hours
  • Reply to emails received outside of normal business hours by 10am next day
  • Actively manage your loan application to ensure that all milestones are met in a timely fashion
  • Actively manage the settlement process to ensure that your loan settles on time
  • Contact you within 6 weeks of loan settlement to ensure your 100% satisfaction
  • Maintain accurate, up-to-date, confidential loan records
  • To keep you informed of market developments on a regular and timely basis
  • To review your Home Loan with you as an when required, but at least once yearly, free of charge
  • Personalized Service

Contact us now for an obligation free consultation!